Refund Policy
At ProMedia, we strive to provide you with the best IPTV services and an excellent user experience. However, we understand that there may be instances when you are not satisfied with your purchase or need assistance with a refund. This Refund Policy outlines the terms under which you may request a refund for your subscription.
By using our services, you agree to the terms and conditions of this Refund Policy. Please read it carefully.
1. Subscription Plans and Payments
ProMedia offers different subscription plans for access to our IPTV services. Subscriptions are generally billed on a recurring basis (e.g., monthly, annually), and you are charged according to the plan you select at the time of purchase.
All subscription payments are final, and we do not offer refunds for payments already processed, except as outlined below.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
A. Unused Subscription
If you have purchased a subscription but have not used any of the services (e.g., no viewing activity or no content accessed), you may request a full refund within 7 days of the purchase date.
B. Service Failure
If there are significant technical issues with the IPTV service that prevent you from accessing or using the service (e.g., service outages, persistent connectivity issues), you may be eligible for a refund. In this case, you must contact our support team to report the issue, and we will make every reasonable effort to resolve the problem. If the issue is not resolved in a reasonable time frame, a refund may be issued.
C. Billing Errors
In the event that there has been an error in billing (e.g., overcharge, double charge), you may be eligible for a refund of the incorrect charges. Please contact our support team immediately, and we will resolve the issue and issue the appropriate refund.
3. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
Contact Support: Reach out to ProMedia support at [email protected] with your refund request. Please include the following details:
Your account name and email address.
A description of the issue or reason for the refund request.
Any relevant documentation (e.g., screenshots of errors, proof of purchase).
Refund Review: Once we receive your refund request, our team will review the details and determine whether you are eligible for a refund based on our policy.
Refund Processing: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued through the original payment method used during the purchase.
4. Non-Refundable Situations
The following circumstances are not eligible for refunds:
Used Subscription: If you have accessed or used the services after your payment, the subscription is non-refundable.
Change of Mind: Refunds will not be issued for simply changing your mind or deciding not to use the service.
Partial Month/Unused Time: We do not offer partial month or prorated refunds if you decide to cancel your subscription before the end of your billing cycle.
Failure to Cancel Subscription: If you fail to cancel your subscription before the renewal date, we are not liable for the charges made to your account.
5. Cancellations
While refunds may not be available for all circumstances, you can cancel your subscription at any time. Cancellations will be effective at the end of your current billing cycle. Once you cancel, you will not be charged for the following billing period, but you will still have access to the service until the end of the current period.
6. Chargebacks
If you initiate a chargeback with your bank or payment provider instead of following the refund request process outlined above, your access to ProMedia services may be suspended, and additional fees may be charged to your account to cover administrative costs. We encourage you to contact our support team first before taking such action.
7. Changes to Refund Policy
ProMedia reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend reviewing this policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Refund Policy, or if you wish to request a refund, please contact our support team:
ProMedia Support
Email: [email protected]
Phone: [Insert Phone Number]